Derails Reviews

Derails.co.uk is a family retailer specializing in model railways. The prices are competitive, especially since the threshold for free delivery is only £30. The delivery is quick and everything comes well packaged. They always respond to queries promptly and clearly. The shipping costs are as follows: Economy (orders over £20) is FREE and takes 2-7 working days, Economy (orders under £20) costs £2.99 and takes 2-7 working days, Regular shipping costs £3.99 and takes 1-3 working days, and Special shipping costs £6.99 and is delivered the next working day.

Derails.co.uk is a UK hobby retailer specialising in model railways. The business operates a physical store and an online ecommerce shop. They offer a range of products including Locomotives, Multiple Units, and Track. They also have a section for Garden Railway Locomotives, Rolling Stock, and Track. The shop is open between 10am and 3pm on Wednesdays, Thursdays, Fridays, and Saturdays at their store in Coleford Town Centre. They are closed on Sundays, Mondays, and Tuesdays. Customers have highly recommended Derails for their competitive prices, fast shipping, and excellent customer service. They have a high rating of 4.9 out of 5 based on 360 reviews. Customers have praised their quick delivery, well-packaged products, and prompt and clear responses to queries. Their threshold for free delivery is only £30.

Derails.co.uk is a family retailer of model railways, established in 2010. The business was started by an 11-year-old boy named Dan and his father, Danny. They saw a gap in the market when their local model railway store closed. The store is located in the picturesque Forest of Dean & Wye Valley on the western side of Gloucestershire, very close to the Welsh border. The shop is open between 10am and 3pm on Wednesdays, Thursdays, Fridays, and Saturdays at their store in Coleford Town Centre. The shop is packed with model railway goodies. Despite this, they recommend calling ahead if you are coming a long way for a particular item to ensure they have stock available. They don't have their own parking, but the large "Railway Drive" pay and display car park is a few minutes walk from their door. They offer personal service, great prices, and fast shipping. They have a large stock of all things model railways and are very proud to represent the largest and most recognized brands in the industry. If they don't have the item in-stock that you're after, they'll always happily try their best to source it for you. Customer service drives every little thing they do and every decision they make. Their aim is to be the most pro-active in their industry within this regard. The team behind Derails Models includes Dan, Danny, Julie, and Stacey.

Derails.co.uk has a 7-day product satisfaction guarantee. If a product is not what was expected, it can be returned, provided the original packaging is retained.

Regarding the shipping policy, orders placed before midday are usually dispatched on the same day, and 90% of those placed after midday also leave on the same day. If there is any delay in shipping the order, customers will be contacted at the earliest opportunity. The shipping costs are as follows: - Economy (orders over £20): FREE, estimated arrival in 2-7 working days - Economy (orders under £20): £2.99, estimated arrival in 2-7 working days - Regular: £3.99, estimated arrival in 1-2 working days - Special: £6.99, Next Day delivery (including weekends)

Please note that at this time, Derails.co.uk is unable to ship orders overseas.

The contact information for Derails.co.uk is as follows:

• Address: Unit 4, Unicorn House, Market Place, Coleford, GL16 8AA
• Phone Number: 01594 835935
• Operating Hours: Wednesday, Thursday, Friday, and Saturday from 10:00 - 15:00

Please note that this information is subject to change and it's always a good idea to check their official website for the most up-to-date information.